Refund policy

Return & Refund Policy

We put a lot of care into every Form'd kit — and we want you to love what arrives at your door. If something isn't right, here's what we'll do about it.

When can you return?

We accept returns within 7 days of delivery if:

— Your kit arrived damaged or defective

— You received the wrong item

— The kit is completely unopened and unused

 

We're unable to accept returns on kits that have been opened or used, or on items damaged after delivery due to handling.

How to raise a return

Email us at hello@formd.co within 7 days of receiving your order. Tell us your order number, describe what went wrong, and attach a photo if you can. We'll respond within 2 working days with next steps.

Refunds

Once we've received and checked your return, we'll process your refund within 5–7 working days back to your original payment method. Shipping charges are non-refundable unless the return is due to something we got wrong.

Replacements

If your kit arrived damaged or you received the wrong item, we'll send a replacement at no extra cost once the original has been returned to us.

What we can't accept back

— Kits that have been opened or used

— Items purchased during a sale or with a discount code — unless they arrived damaged

— Gift cards

Arrived damaged?

If your kit looks like it had a rough journey, please photograph both the outer packaging and the contents and email us within 48 hours of delivery. We'll sort it out quickly — a replacement or a full refund, your choice.

Get in touch

hello@formd.co · @makeformd